Responsible Gambling

We are committed to safe, controlled play and to protecting our players. We take responsible gambling seriously and aim to give clear tools and guidance so customers can manage their activity, spot early signs of harm and access support when needed. Our approach is practical: prevention, easy-to-use controls and prompt help if a player wants to pause or stop their account.

Player protection principles

We promote responsible play through clear information, voluntary controls and customer-focused decisions. We monitor accounts for patterns that suggest increased risk and may contact players to offer support, cooling-off or additional verification. Our priority is the safety and wellbeing of players over revenue.

Activity-control tools

Players can use a range of account tools to control their activity. These tools are available in account settings and can be adjusted at any time. If you need help setting limits, contact our support team and we will assist without pressure.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits take effect immediately or may apply after a short processing period to prevent accidental increases. We encourage conservative settings and regular reviews.

Loss limits

You can cap total losses for a chosen period to help keep play within affordable levels. Loss limits stop further wagering once reached and are a practical way to manage spending without closing an account.

Time limits and session controls

Use session reminders and daily play limits to avoid extended play. Account breaks are available for shorter pauses, and players can choose longer time-outs for a stronger interruption to activity.

Self-exclusion

Self-exclusion allows you to close access to your account for a fixed period, from a few months to longer terms. During self-exclusion we suspend marketing contacts and block login and wagering. If you are contacted as part of a safety review, we will respect your request to exclude or impose further safeguards.

Recognising problem behaviour

Warning signs include chasing losses, spending more time than intended, borrowing to fund play, hiding activity or being unable to stick to limits. If you or someone close to you shows these signs, consider using limits, taking a break or seeking external support.

Practical tips for staying in control

Set realistic deposit and session limits, keep a personal budget, avoid gambling when stressed or after drinking, and review account activity regularly. Use self-assessment honestly and act early if play becomes difficult to manage.

Professional help and support organisations

If you need further support, contact specialist organisations such as GamCare, GambleAware, Gamblers Anonymous or Samaritans. These services offer confidential advice, helplines and local treatment options. You can also speak to your GP or local health services for guidance and referrals.