Our support team is available to help with questions, account-related issues, technical concerns or general feedback. Contact us any time for assistance with deposits, withdrawals, ID verification, security checks or site performance. We provide quick responses via live chat, email and phone; agents will help with account checks, bonus queries and payment enquiries. If you need written confirmation or further follow-up, send a message and we aim to reply promptly and professionally. Our team handles verification documents and account follow-up.
| Department | Contact |
|---|---|
| Customer support | [email protected] - live chat and email (response usually within 1 hour, peak times may vary) |
| General enquiries | [email protected] - response Mon-Fri 09:00-18:00 (general enquiries) |
| Affiliate enquiries | [email protected] - dedicated partner team Mon-Fri 09:00-17:00 (reply within 2 working days) |
| Phone | +44 20 3478 2591 - available 24/7 for urgent matters and password resets |
| Working hours | 24/7 - email replies Mon-Fri 09:00-18:00 |
Email Support
Email is the preferred contact method for detailed requests, account issues, or matters that need explanations or documents. Please include a clear subject line, your full name and account ID, and up-to-date contact details to avoid delays. Attach any supporting files and note any deadlines. We aim to respond promptly once all information is received.
Contact Form
Response Time
Our support team aims to reply to most inquiries within one business day. Simple questions are usually handled quickly via live chat, while email requests may take slightly longer. Complex account or security issues can require additional investigation and may take several days depending on the case. We’ll keep you updated throughout the process and respond as soon as we have a resolution.
Feedback
We want your feedback. Please tell us about any suggestions, ideas or issues that could improve the site, promotions or game selection. All feedback is reviewed carefully by our team and used to refine features, support and usability. Share thoughts via live chat or email at [email protected] and help us make the casino more straightforward and enjoyable for everyone.