Privacy Statement
This Privacy Policy explains how we collect, use and protect personal information when you interact with Slotroyals Casino. We take your privacy seriously and set out below the types of data we process, how we use it to operate accounts and services, and the controls available to you as a user in the United Kingdom.
Types of data we collect
We collect information you provide directly, information generated by your use of our services, and technical data from devices you use to access our site. This helps us operate accounts securely, process payments and improve the service.
Personal data
Personal data includes name, date of birth, contact details (address, email, telephone), identity documents submitted for verification, and any other information you choose to add to your account profile.
Technical data
Technical data covers IP address, device identifiers, browser and operating system details, location data where permitted, and standard log information created when you use our site or app.
Transactional and activity data
Transactional data includes payment details, deposit and withdrawal records and account balances. Activity data covers game interactions, session times, bet history and other actions taken on your account.
How we use your information
We use your data to create and manage your account, process payments, verify identity, prevent fraud, provide customer support and comply with legal obligations. We also use anonymised or aggregated data to analyse usage patterns and improve our services.
Data protection practices
We apply appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Access to personal data within our organisation is limited to staff and third-party providers who need it to perform services for us. Where we work with third parties we require them to follow data protection standards.
Cookies and tracking technologies
We use cookies and similar technologies to make the site work, remember preferences and measure performance. Some cookies are essential for account security and transactions. You can manage cookie settings in your browser, though restricting cookies may affect functionality.
User rights
Subject to applicable law, you have rights to access personal information we hold about you, to request correction of inaccuracies, and to ask for deletion where we no longer have a lawful basis to retain it. You may also object to or request restriction of certain processing activities.
Access, correction and deletion
To exercise your rights, please contact our support team at [email protected]. We will verify your identity before fulfilling requests and aim to respond within a reasonable period. Some requests may be limited by legal or regulatory obligations.
Information sharing and third parties
We may share information with payment processors, identity verification services, fraud prevention partners, and service providers that support our operations. We may also disclose information where required by law or to protect our rights and safety. Where possible we use anonymised or aggregated data for third-party reporting.
Privacy policy updates
We may update this policy from time to time. Significant changes will be communicated via the account dashboard or by other reasonable means. Please review this page periodically to stay informed about how we handle your personal information.